A customer called to claim that there was a major discrepancy between the rewards program that she had agreed to, and the rewards program she was getting.

She was supposed to be getting a 5% cash back reward on certain purchases, but she was only receiving the rewards on a limited amount of these purchases. Her credit card company was putting a cap on the reward so that she was only getting this deal on the first $2500 of the purchases.

CUSTOMER CONTENDS OFFER HAD NO CAP

It was her adamant contention that she had a paper copy of the promotion in her hand, and it made no mention of a cap on this reward. [Read more →]

There are ways to safeguard your balance transfers, and you should be aware of them. Balance transfer nightmares happen frequently despite the fact that all the big credit card companies advertise deals on balance transfers with this message: that they are effortless and cost you nothing.

But that’s not what I’ve seen.  Plus the consequences of having your balance transfer deal messed up can be devastating and expensive. 

First, a little backstory.

Millions of credit card customers take advantage of low interest offers on balance transfers. Perhaps it is because of the sheer volume of transactions that it seems almost inevitable that not all of them go well. [Read more →]

A couple of days ago I was writing about balance transfer problems. I had intended to write about balance transfers again today, but I could almost write a book on the topic. It’s huge and some of the problems that catch credit card users by surprise are really scary. So I promise to write about one of these balance transfer screw-ups tomorrow (it might be the worst one). But tonight I want to write about something else.

I’m postponing my intended topic of what to look out for when you’re going to make a balance transfer because of a customer who called in tonight. That call reminded me of something that is really important and valuable for credit card users who intend to go on vacation this summer. In fact, And if you’re planning on travelling to Europe and using your credit card, it’s critical for you to keep on reading. [Read more →]