Credit card companies make, literally, millions of mistakes with customers accounts. So over my next few blogs I’m going to give you some information about the assortment of errors that can occur.

I’ve struggled to find some way to classify and organize these “foul-ups” to make them easier to understand. I considered classifying the errors by cause and putting all mistakes made by credit card agents under one category, those caused by bad technology in another, and so forth.

But, truthfully, there have been blunders made on customer accounts, the cause for which is hard to pin down.

So while I will clearly try to identify the cause of a particular mistake when I can do so, I see no real value in trying to organize tips in that way. I’ve decided, instead, to put all credit card company errors in one of these three general groups: [Read more →]

If you have a credit card that you have not used in a while, look out. Your credit card may be about to disappear. You may be getting a letter from your lender any day that says your credit has been revoked and your credit card account is going to being closed – just like that.

The customers that I have been dealing with are often quite surprised when they get this news. Many of them are used to leaving credit cards with lots of available credit just sitting in a drawer, maybe waiting for a better deal and lower rates. But those days may be drawing to a close.

Lenders are closing credit card accounts for inactivity in ever increasing numbers. As an excuse, [Read more →]