At least one major credit card company has put a new program in place: credit card accounts that are inactive for 13 months are being suspended and, around two months later, closed.

This is significant because suspended accounts, while not yet closed, are useless. They are restricted from all transactions.

A card associated with a suspended account will be declined if you attempt to make a purchase with it.

And, unless you act within a strict framework for redeeming any rewards on a suspended account, they will be lost.

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The type of credit card promotions that are offered by a credit card company is another criteria by which you can judge the over all quality of credit card service you are receiving from your credit card company. 

Credit card lenders are constantly making promotional offers to potential customers in an ongoing battle aimed at attracting customers away from the competition. Yet if something sounds too good to be true, it may well be. To apply this criteria as a means of judging the quality of customer service you are getting from your credit card company, consider how well your credit card lender delivered on the promotional promises that were made to you.

To help you assess how good a job your credit card company is doing in this area, I offer these questions for your consideration: [Read more →]